This is the reference copy of the agreement every client signs electronically when creating an account. At signup, you type your full name to sign, and a signed PDF copy is emailed to you for your records.
CALL MIRROR SERVICE AGREEMENT
This Service Agreement ("Agreement") is between Call Mirror LLC, a California limited liability company ("Call Mirror"), and the business identified during account signup ("Client"). By signing below, Client agrees as follows:
1. SERVICES. Call Mirror provides AI-assisted telephone evaluation services: automated callers pose realistic customer inquiries to Client's staff, and Call Mirror delivers recordings, transcripts, scores, and coaching reports ("Deliverables").
2. AUTHORIZATION. Client owns, manages, or is expressly authorized to commission evaluations of every business location and phone number Client submits. Client will submit only numbers belonging to Client's own business.
3. RECORDING CONSENT. Client consents, on behalf of the business and its personnel, to evaluation calls being placed, recorded, transcribed, and analyzed for quality-assurance and training purposes. Client represents it is authorized to provide this consent and will give any employee notices required in its state. Where recording is not permitted, Client will notify Call Mirror and transcript-only evaluation may be arranged.
4. HONEST AUTOMATION. Evaluation callers are automated. If a staff member directly asks whether a caller is automated, the caller will confirm it truthfully.
5. USE OF RESULTS. Deliverables are provided for Client's internal training and coaching use only. They are not employment directives, and Client is solely responsible for any personnel decisions. Evaluations reflect performance on the specific calls placed and do not guarantee business results.
6. CONFIDENTIALITY AND NON-CIRCUMVENTION. The Deliverables, and Call Mirror's personas, scoring rubrics, report formats, prompts, methods, and pricing (collectively, "Call Mirror Materials") are Call Mirror's confidential and proprietary property. Client receives a limited, non-transferable license to use Deliverables internally. Client will not: (a) share Call Mirror Materials outside its organization; (b) use or permit use of Call Mirror Materials to build, operate, or assist any competing evaluation service; or (c) copy, reverse-engineer, or derive works from Call Mirror Materials. These obligations survive for two (2) years after this Agreement ends.
7. FREE TRIALS AND DEMONSTRATIONS. Any free or discounted demonstration is provided as-is, is limited to the scope Call Mirror specifies, and is subject to this entire Agreement, including Sections 5, 6, and 10. Client will not publish demonstration results or use them publicly, competitively, or to disparage Call Mirror without Call Mirror's prior written consent. A demonstration creates no obligation for either party to continue.
8. FEES, TERM, AND CANCELLATION. Fees are as selected at checkout, and subscriptions renew monthly until cancelled. Client may cancel at any time, with cancellation taking effect at the end of the current billing period. The current billing period's fee remains due in full; no prorated or partial-month refunds are provided. Fees are refundable only in the event Call Mirror fails to deliver the contracted services for that period. Add-on purchases are non-refundable once the associated evaluation has been launched.
9. LIMITATION OF LIABILITY. Call Mirror's total liability under this Agreement is limited to the fees Client paid in the three (3) months preceding the claim, and for free demonstrations, to one hundred dollars ($100). Neither party is liable for indirect or consequential damages.
10. GENERAL. This Agreement is governed by California law, is the entire agreement between the parties on this subject, and may be executed electronically.
This agreement is signed electronically at account creation.