Every call scored. Every recording yours. Your report ready the same day.
See your business the way callers do.
We call your front desk as realistic prospects, using a full caller library built for your industry and organized into curated lineups. Watch each call complete live in your portal, listen to every recording, and the moment the last call ends your scored report with coaching to train from is ready. No waiting weeks for a consultant's write-up.
- Report with recommendations the same day
- Live call-by-call progress in your portal
- Every recording included, yours to keep
- Coaching specific enough to train from Monday
Your team always knows evaluations happen, no gotchas.
“We used Call Mirror to verify how well we handled incoming calls. Call Mirror rang us as a coverage confused caller and the new LLC owner. Call Mirror identified multiple opportunities we didn’t realize and we implemented those recommendations within a week. The next month, we increased our sales and credibility.”
The callers change. The standard doesn't.
Every industry loses revenue on the phone differently. Call Mirror ships a dedicated caller library, scoring rubric, and curated lineups for each one, pick yours and your whole experience is tailored to it.
See it work on your own phone.
Curious how your front desk really handles a new-customer call? We call your front desk once, evaluate how it was handled, and send the report the same day. No credit card, no obligation.
Test my front desk →One report will pay for the year.
- Six evaluation calls monthly from a curated starter lineup of callers chosen for your industry
- Launch them together or one at a time, each launch gets its own same-day scored report with recordings
- Coaching recommendations your team can train from
- Month-over-month score trends
- Everything in The Glimpse: same-day reports, recordings, trends
- The full caller library for your industry, plus every curated lineup
- Enough calls each month to run your entire caller library at least once, about 12 to 24 depending on your industry, launched however you like
- 2 custom personas built for your business each month
- Every location evaluated monthly
- Location-vs-location comparison reporting
- Unlimited custom personas
- Quarterly leadership review
Cancel anytime. Subscriptions end at the close of the current billing month; no partial-month refunds.
Three steps to hearing the truth.
Every practice believes its phones are handled well. Call Mirror replaces belief with evidence: recordings, scores, and specifics. You choose the caller persona for every evaluation; we score each call against the same proven methodology. That makes your team the only variable, so a score that moves month over month is real change, not noise.
You cast the callers.
Create your account, choose your callers from the library of personas unique to your industry, or grab a curated lineup, and tell us the number to call. Two minutes, start to finish.
We place the calls.
Our AI callers work through the questions and objections real prospects raise, unscripted, spaced minutes apart. Every conversation is recorded, and you can watch each call complete live in your portal.
You get the mirror.
Each call is scored dimension by dimension the moment it ends. When the last call finishes, your report is ready the same day: grades, every recording, findings, and coaching your team can use that week.
A cast of callers, each with a job to do.
Every persona is a fully realized caller, a name, a backstory, a reason for calling, and a hidden checklist that tests something specific about how your team handles the phone. A taste of the cast:
Each industry ships its own library, callers organized by what they test, with curated lineups like The New Client Gauntlet and The HIPAA & Boundaries Audit that select the right cast in one click. Pick your industry above, and your whole portal is tailored to it.
A report your staff meeting writes itself around.
- ✓An overall grade and full scorecard, from greeting to lead capture
- ✓Every call summarized, the best moment, the costliest miss, and the full recording
- ✓Findings that connect what happened on the phone to revenue
- ✓Coaching split into "this week" and "this month", specific enough to train from
- ✓The lines worth celebrating, so wins get reinforced, not just gaps
Evaluation, not entrapment.
You commission every call.
We only call businesses that hire us, under a written agreement authorizing evaluation calls to their own locations. No surprise audits, no calling competitors.
Honest by design.
If a staff member ever directly asks whether the caller is automated, our callers say so truthfully and carry on with the conversation if your team member is willing. The evaluation is of the conversation, never a trap.
Built to improve, not punish.
Reports name behaviors, not blame. Every finding pairs with coaching, and every report highlights what your team did well alongside what it cost you when they didn't.
Asked often.
Our callers are AI, will my staff be able to tell?
Often, yes, and that's fine. The evaluation holds up either way, because it measures what matters on every call: did your team answer clearly, quote confidently, offer to book, and capture the lead. Most clients tell their team that periodic evaluations happen. Knowing any call might count tends to raise the handling of every call.
Are the calls recorded legally?
Recording rules vary by state, so consent is handled through your service agreement, which authorizes evaluation and recording of calls to your own locations. Where recording isn't appropriate, we can run transcript-only evaluations.
What are the callers, exactly?
They are AI voice callers, and we say so plainly. What matters is what they measure: they hold unscripted conversations, ask the questions real prospects ask, and raise real objections, then every response your team gives is recorded and scored the same way, every time. Human evaluators vary in mood, memory, and consistency. Ours ask the same fair questions of every location, every month. And if a staff member directly asks whether the caller is automated, the caller says so honestly and simply continues the conversation if your team member is happy to keep going.
Can I cancel anytime?
Yes. Cancel whenever you like and your subscription simply ends at the close of the current billing month. There are no long-term contracts and no cancellation fees. We don't prorate or refund partial months; refunds apply only if we failed to deliver what you paid for.
How fast do I get my report?
Each call is scored the moment it ends. Your full report, recordings included, is typically ready the same day the last call completes, and you can watch progress live in your client portal.